2024 MOBILE FRIENDLY Agenda

First Responder Sleep Recovery
Lunch on your own

Welcome: Tyler March, President
Keynote Speaker: Jessica Rector

School Critical Incident Profiles
Speaker: Stephanie Heaton, Loveland Emergency Communications Center
Room: Lake Loveland B

Empowering Communities: 9-1-1 Education for a Safer Tomorrow
Speaker: Ben Bills, El Paso-Teller County
Room: Lake Loveland A

Morale and Wellness Boosters: From Idea to Implementation
Speaker: Shannon Polito, Help for the Headset
Room: Carter Lake A

From Recruitment to Retention
Speaker: Roxanne Van Gundy, Lyon County Emergency Communications Center
Room: Big Thompson B

Progressing Professionally in 9-1-1
Speaker: Matt Harwell, Lincoln (NE) Emergency Communications Center
Room: Lake Loveland B

Routable CAD Network
Speaker: Lauren DiGiovanni, Datamark
Room: Lake Loveland A

Fostering a Revolution: The Power of Coaching, Mentoring, and Shaping Healthy Dispatch Environments
Speaker: Shannon Polito, Help for the Headset
Room: Carter Lake A

Unmask the Imposter: How to Own the Success You’ve Earned
Speaker: Andrea King-Smith, Carbyne
Room: Big Thompson B

Does Your Center Truly Have Equal Access
Speaker: Sara Shover, South Metro Fire Rescue
Room: Big Thompson A

AI Tech for Non-Emergency Dispatch
Speaker: Monica Million, Million Consulting Services

Cocktails, Dinner, and Door Prize Giveaway
Speaker: Comedian Vinnie Montez

Director/Manager Roundtable
Room: Aspen

How to Help When You're Hurting Too
Speaker: Sarah Allen, Aurora911
Room: Lake Loveland B

Triggers, Trauma, and Telecommunicators
Speaker: Brandi Powell, Emerge Training and Consulting
Room: Lake Loveland A

Taking Charge of Public Education
Speaker: Samantha Adams, Loveland Emergency Communications Center
Room: Carter Lake B

Director/Manager Roundtable (Continued)
Room: Aspen

The Power of Us: Building a Working Peer Support Team
Speaker: Jessica Tresch, Denver 9-1-1
Room: Lake Loveland B

Harnessing AI for 911 PSAP Transformation
Speaker: Jeremy Banks, Carbyne
Room: Lake Loveland A

Emotional Intelligence in 911: Navigating the Frontlines with Emotional Labor Theory
Speaker: Jennifer Ryan-Schwartz, Versaterm
Room: Carter Lake B

What Is Your Why?
Speaker: Jennifer Whipple, South Metro Fire Rescue
Room: Lake Loveland B

Diversity in the Communications Center
Speaker: Tony Rutledge, Pitkin County
Room: Lake Loveland A

State 911 Program Update
Speaker: Jennifer Kirkland, Colorado PUC
Room: Carter Lake B

Changed for the Better
Speaker: Matt Harwell, Lincoln NE Emergency Communications Center
Room: Carter Lake A

Train the Trainer from the Trainee Perspective
Speaker: Chelsea Hyatt, South Metro Fire Rescue
Room: Lake Loveland B

What I Wish I Knew
Speaker: Stephanie Kerns, Aurora911
Room: Lake Loveland A

Emotional Intelligence: The Secret Ingredient to PSAP Success
Speaker: Jennifer Kirkland, Colorado PUC
Room: Carter Lake B

GIS Routing/i3 Implementation for ESInets
Speaker: Richard Johnson, Intrado
Room: Carter Lake A

How Leaders Champion Change in the PSAP
Speaker: Andrea King-Smith, Carbyne
Room: Big Thompson B