2025 Mobile-Friendly Schedule

May 5, 2025

08:00-17:00 Preconference Class

Keep Broadcasting Your Message
Speaker: Ricardo Martinez, Within the Trenches
Room: Canyon Maple B&C

May 6, 2025

08:30-09:45 Opening and Keynote

Keynote: Chief Leadership
Speaker: Charlie Celano
Room: Canyon Maple B&C

09:30-10:00 Coffee Served

10:00-10:50 Breakout Sessions

Finding Your Why
Speaker: Jodie Chinn, Gunnison/Hinsdale 911
Room: Carter Lake A

State 911 Program Update
Speaker: Jennifer Kirkland, State of Colorado
Room: Carter Lake B

Empowering New Beginnings
Speaker: Ashley Edwards, Jeffcom 911
Room: Big Thompson A

Enhancing Emergency Response
Speaker: Dami Bullock, RapidDeploy
Room: Big Thompson B

11:10-12:00 Breakout Sessions

Call Taking From the Heart
Speaker: Amy Baker, Jeffcom 911
Room: Carter Lake A

CO 911 Advisory Task Force Legislative Committee Activity Updates
Speaker: Jaci Marie Louise
Room: Carter Lake B

Hostage or Hoax? An Audio Case Study
Speaker: Sarah Franz, Aurora 911
Room: Big Thompson A

Get Ahead of Technologies: QA for Smarter 911 Centers
Speaker: Roger Briceno and Scott LeDuc, Replay Systems
Room: Big Thompson B

12:00-13:00 Provided Lunch

NENA/APCO Updates
Room: Mountain Holly & Pinyon Pine

13:00-17:00 Vendor Show

Room: Mountain Holly & Pinyon Pine

17:30 Cocktails

Room: Mountain Holly & Pinyon Pine

18:00-20:00 Dinner, Entertainment, and Prize Giveaway

Vinnie Montez Comedy Show
Room: Mountain Holly & Pinyon Pine

May 7, 2025

08:00-12:15 Manager/Directors Forum

08:00-08:50 Breakout Sessions

You're Not Just Doing Time
Speaker: Doug Showalter, Showalter & Co.
Room: Carter Lake A

Level UP! Being a Desireable Candidate for a Promotion
Speaker: Melissa Alterio, Cobb County
Room: Carter Lake B

Neuroscience of Emotion, Science of Resilience in 911
Speaker: Jennifer Schwartz, GCU/Versaterm
Room: Big Thompson A

Guarding the Call
Speaker: Grant Barrett, Aurora 911
Room: Big Thompson B

09:00-09:50 Breakout Sessions

IGNITE: Fueling Your Passion and Purpose in 911
Speaker: Melissa Alterio, Cobb County
Room: Carter Lake A

Are You Killing Your ECC Softly? Why Language Matters
Speaker: Samantha Hawkins, Moetivations
Room: Carter Lake B

Undoing the Damage of Compartmentalization Culture
Speaker: Shannon Polito, Help for the Headset
Room: Big Thompson A

The AI Advantage in Call Centers: Enhancing Decision-Making in Emergency Situations
Speaker: Daniel Guttormson, Smart Response
Room: Big Thompson B

09:30-10:00 Coffee Served

10:10-11:00 Breakout Sessions

Emergency Alerting Successes & Lessons
Speaker: Steve Silbermann, Boulder County
Room: Carter Lake A

Paranormal Activity: The Supervisor Connection
Speaker: Doug Showalter, Showalter & Co.
Room: Carter Lake B

Beyond the Call
Speaker: Mariah Pearison, Pitkin County 911
Room: Big Thompson A

Cybersecurity in Mission Critical Systems
Speaker: Neil Horden, EF Johnson
Room: Big Thompson B

11:15-12:05 Breakout Sessions

Connecting in Crisis
Speaker: Keyla Contreras Perez, Pitkin County 911
Room: Carter Lake A

No Bad Teachers: What We Can Learn from Bad Bosses, Lazy Leaders, & Touchy Trainers
Speaker: Samantha Hawkins, Moetivations
Room: Carter Lake B

Why Am I Burnt Out
Speaker: CJ Bailes, South Metro Fire
Room: Big Thompson A

CYA - Cover Your Assets
Speaker: First Responder Network Authority
Room: Big Thompson B

12:15-13:30 Provided Lunch

NENA/APCO Chapter Meeting & Swearing In
Room: Mountain Holly & Pinyon Pine