2025 Mobile-Friendly Schedule
May 5, 2025
08:00-17:00 Preconference Class
Keep Broadcasting Your Message
Speaker: Ricardo Martinez, Within the Trenches
Room: Canyon Maple B&C
May 6, 2025
08:30-09:45 Opening and Keynote
Keynote: Chief Leadership
Speaker: Charlie Celano
Room: Canyon Maple B&C
09:30-10:00 Coffee Served
10:00-10:50 Breakout Sessions
Finding Your Why
Speaker: Jodie Chinn, Gunnison/Hinsdale 911
Room: Carter Lake A
State 911 Program Update
Speaker: Jennifer Kirkland, State of Colorado
Room: Carter Lake B
Empowering New Beginnings
Speaker: Ashley Edwards, Jeffcom 911
Room: Big Thompson A
Enhancing Emergency Response
Speaker: Dami Bullock, RapidDeploy
Room: Big Thompson B
11:10-12:00 Breakout Sessions
Call Taking From the Heart
Speaker: Amy Baker, Jeffcom 911
Room: Carter Lake A
CO 911 Advisory Task Force Legislative Committee Activity Updates
Speaker: Jaci Marie Louise
Room: Carter Lake B
Hostage or Hoax? An Audio Case Study
Speaker: Sarah Franz, Aurora 911
Room: Big Thompson A
Get Ahead of Technologies: QA for Smarter 911 Centers
Speaker: Roger Briceno and Scott LeDuc, Replay Systems
Room: Big Thompson B
12:00-13:00 Provided Lunch
NENA/APCO Updates
Room: Mountain Holly & Pinyon Pine
13:00-17:00 Vendor Show
Room: Mountain Holly & Pinyon Pine
17:30 Cocktails
Room: Mountain Holly & Pinyon Pine
18:00-20:00 Dinner, Entertainment, and Prize Giveaway
Vinnie Montez Comedy Show
Room: Mountain Holly & Pinyon Pine
May 7, 2025
08:00-12:15 Manager/Directors Forum
08:00-08:50 Breakout Sessions
You're Not Just Doing Time
Speaker: Doug Showalter, Showalter & Co.
Room: Carter Lake A
Level UP! Being a Desireable Candidate for a Promotion
Speaker: Melissa Alterio, Cobb County
Room: Carter Lake B
Neuroscience of Emotion, Science of Resilience in 911
Speaker: Jennifer Schwartz, GCU/Versaterm
Room: Big Thompson A
Guarding the Call
Speaker: Grant Barrett, Aurora 911
Room: Big Thompson B
09:00-09:50 Breakout Sessions
IGNITE: Fueling Your Passion and Purpose in 911
Speaker: Melissa Alterio, Cobb County
Room: Carter Lake A
Are You Killing Your ECC Softly? Why Language Matters
Speaker: Samantha Hawkins, Moetivations
Room: Carter Lake B
Undoing the Damage of Compartmentalization Culture
Speaker: Shannon Polito, Help for the Headset
Room: Big Thompson A
The AI Advantage in Call Centers: Enhancing Decision-Making in Emergency Situations
Speaker: Daniel Guttormson, Smart Response
Room: Big Thompson B
09:30-10:00 Coffee Served
10:10-11:00 Breakout Sessions
Emergency Alerting Successes & Lessons
Speaker: Steve Silbermann, Boulder County
Room: Carter Lake A
Paranormal Activity: The Supervisor Connection
Speaker: Doug Showalter, Showalter & Co.
Room: Carter Lake B
Beyond the Call
Speaker: Mariah Pearison, Pitkin County 911
Room: Big Thompson A
Cybersecurity in Mission Critical Systems
Speaker: Neil Horden, EF Johnson
Room: Big Thompson B
11:15-12:05 Breakout Sessions
Connecting in Crisis
Speaker: Keyla Contreras Perez, Pitkin County 911
Room: Carter Lake A
No Bad Teachers: What We Can Learn from Bad Bosses, Lazy Leaders, & Touchy Trainers
Speaker: Samantha Hawkins, Moetivations
Room: Carter Lake B
Why Am I Burnt Out
Speaker: CJ Bailes, South Metro Fire
Room: Big Thompson A
CYA - Cover Your Assets
Speaker: First Responder Network Authority
Room: Big Thompson B
12:15-13:30 Provided Lunch
NENA/APCO Chapter Meeting & Swearing In
Room: Mountain Holly & Pinyon Pine